A great deal of care and thought has gone in to selecting the wines that we offer you and customer satisfaction is very important to us, we want you to enjoy the selection as much as we do.
Our Return and Refund Policy is aligned with your rights under the Australian Consumer Law and includes additional benefits to ensure your enjoyment of the product.
While we take every care to ensure that your selection reaches you in excellent condition, accidents can happen. Should you need to return a product because it is damaged, faulty or not the correct order, we will do our very best to rectify the situation for you.
Should a bottle arrive broken please advise us within 2 days of the delivery date. If we still have the same in stock, we will replace it. If not, we will offer you an alternative product, provide you with a refund or an account credit.
To organise a refund or return please get in touch with us at contact@ms-wineclub.com. If your return is accepted, we will then provide instructions on how to proceed. We will be responsible for any freight charges you may incur if a product needs to be returned to us through fault of ours.
Please note that while we will make every attempt to ensure we resolve all issues raised we won’t accept items that are sent back without first contacting us. Additionally, acceptance of returns and refunds are at the discretion of My Sommelier Wine Club and will be assessed on an individual case by case basis. Freight charges may apply on returned items, depending on the circumstances.
Once placed, an order cannot be cancelled or changed. Should you wish to make changes, cancel an order or have any queries please contact us at contact@ms-wineclub.com, we want to see you happy and will endeavor to do our best to accommodate all requests.
